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ChasingBetter Warranty

Any request for repairs must be submitted to email address. Please include order details so our team can assist you promptly.

Equipment that is flagged to be repaired must be sent back to the ChasingBetter Warehouse for further investigation. Responsibility to arrange redelivery for repairs is on the purchaser but an exception applies where equipment is too large to easily transport (typically treadmills and larger items which cannot be easily disassembled and transported). ChasingBetter is unable to send out maintenance staff for repair services off site due to safety protocols/policy. 

For all returns enquiries please contact us on (+61) 499 995 562 or at sales

PLEASE NOTE FOR ALL WARRANTIES* Warranty will be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user.

Change of mind: Any specific issues regarding a ChasingBetter product with which a customer is not satisfied will be reviewed on a case-by-case basis.

  • ChasingBetter warranty policy complies with the Australian Consumer law and does not exclude any of your consumer guarantees.
  • Warranty periods vary from product to product, please contact us for detailed warranty periods for each product
  • Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any unauthorized person
  • Warranty periods begins from date of purchase and cover the reasonable product life, which is based on the type of product
  • Warranties on products not manufactured by ChasingBetter will be observed in accordance with the manufacturer’s warranty or to a reasonable product life, whichever is later.. Please contact our support team for further assistance with warranty claims for non ChasingBetter products
  • Your products will not be covered under warranty if the product has not been regularly serviced and this causes your product to become faulty. Please contact our team if you have questions regarding servicing for your product
  • A tax invoice or copy of your order must be provided for proof of purchase for all warranty claims
  • ChasingBetter will endeavor to repair products which fall within the warranty period, if we are unable to repair, ChasingBetter will replace it with the same or equivalent product with the consent of the consumer.
  • Repairs will be carried out as quickly as reasonably possible, however minor delays may occur when we source spare parts or arrange for the repairs to take place.
  • Refunds will only be provided when there is a major fault with the product during the warranty period. Purchasers may elect to take a refund as store credit, otherwise refunds will be processed in the form payment was made.
  • In the case of a warranty claim, our warranty form must be completed and will be assessed by our team and attended to as soon as practical.

ChasingBetter Shipping Terms and Conditions

ChasingBetter is not liable for any damages incurred due to freight mishandling, but we will make a reasonable effort to assist you to contact the shipping company to pursue a claim against them. Damage to products incurred by freight companies must be reported to us within 48 hours of receiving your products if you wish to seek our assistance in contacting the shipping company. Please contact our support team for further information on this.

Damages incurred by freight companies must be reported within 7 days of receiving your products and will be reviewed on a case by case basis. ChasingBetter is not liable for any damages incurred due to freight mishandling but will endeavor to rectify the situation as best we can. Please contact our support team for further information on this.

Functional Fitness – 6 Month Warranty

Climbing Ropes & Battle Ropes
Dead Balls / Slam Balls
Medicine Balls
Peg Boards
Plyometric Boxes
Power Bags
Wall Balls
Drop Mats
Power Bags
Jerk Blocks
Tactical Weight Vests
Ab Mats
Comp Handstand Pushup Mats
Gymnastics Mats
Parallette Bars
Rings – Gymnastics
Ropes – Climbing Bags
Skipping Ropes & Speed Ropes

Electrical – 3 Month Warranty

Recovery Tools
Multi-Function Battery Chargers
Timer WOD/Replacement Remotes
Massage Guns

Rigs and Racks – 12 Month Warranty


Strength Training – 12 Month Warranty

Bumper Plates
Dumbbells & Dumbbell Sets
Farmers Carry Handles
Prone Row Bench & Barbell

Cardio – 12 Month Warranty

Active Workstation
ChasingBetter Free Form Runner
a.1 frames for 5 years;
a.2 mechanical, electrical and electronic components for 2 years;
a.3 treadmill belts, treadmill decks, saddles, seats and rubberised materials (e.g. grip materials and footstraps) for 12 months.

Concept 2 Model D Rower
Concept2 BikeErg
Concept 2 SkiErg With Base

Flooring & Storage – 12 Month Warranty

Barbell Storage
Bumper Plate Storage
Chalk Bowls
Commercial Gym Flooring
Equipment Racks
Grass – Artificial Inc. Custom Embroidery
Rubber Crumb Filler
Skipping Rope Storage
Weight Lifting Platforms inc Power Rack with Platforms
Cable Attachments Storage Tower

Accessories & Other – 3 Month Warranty

Athlete Tape
Barbell Pad
Grips, Wrist Wraps & Gloves
Knee Sleeves
Lifting Straps
Shin Guards
Weight Belts
Gear & Accessories
Bags and Packs
Barbell Pad
Barbell Grips
ROM Training Tracker
Lifting Straps
Skipping Ropes & Speed Ropes
Weight Vest Patch
Mobility & Recovery
Foam Rollers
Posture Medic
Resistance Bands
Gym Wipes & Dispensers